Thanks for your purchase!! Eve's Secret Garden is a Retail lingerie and fashion merchandise company based in the USA in Illinois and Nevada with shipping partnerships from warehouses in 168 countries. Please allow for 5-7 days processing, and a total shipping time from 15-35 days. In rare cases there may be additional delays outside of our control, and once tracking is provided we appreciate your patience regardless of the time of the delay as we do not control changes to shipping routes and can be expected around holiday seasons. We do not currently accept any refunds or exchanges on any item, for any reason. Please order your correct size according to cup size and refund will only be processed if the size you receive doesn't correlate to the size you ordered by our discretion. Thanks again for shopping with Eve's Secret Garden!